Support Center

Find answers to common questions or get in touch with our support team.

Email Support

Get help via email

support@hatolabs.com

Response Time

We typically respond within

24-48 hours

Frequently Asked Questions

Upload your PDF, image, or Word document in the Materials section. Once uploaded, tap on "Generate Flashcards" and our AI will automatically create flashcards from the content. You can also create flashcards manually if you prefer.

Credits are used for AI-powered features like generating flashcards and quizzes from your documents. You can earn free credits by watching rewarded ads, or purchase credit bundles through in-app purchases. Manual creation of flashcards and quizzes is always free.

Study Genius AI supports PDF documents, images (JPG, PNG), and Word documents (.doc, .docx). You can upload 1-10 files per material, and for PDFs, you can select specific pages to process.

Yes! Once your study materials are synced, you can access them offline. However, AI generation features require an internet connection to process your documents.

Go to Settings in the app and select your preferred language. Study Genius AI supports 10 languages including English, Spanish, French, German, Portuguese, Chinese, Japanese, Hindi, Indonesian, and Arabic.

You can request account deletion through the app settings or by visiting our Delete Account page. All your data will be permanently removed within 30 days of the request.

Yes, we take security seriously. Your documents are encrypted during transfer and storage. We use presigned URLs for secure uploads and never share your materials with third parties.

Spaced repetition is a learning technique that shows you flashcards at optimal intervals based on how well you know them. Cards you struggle with appear more frequently, while cards you know well appear less often, maximizing your study efficiency.

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